Refund policy

6. EXCHANGE

6.1 If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials. This does not include our chilled bar range, once these have left our premises they are the buyers responsibility.

6.2 If our labels are removed from the product – the warranty becomes void.

6.3 We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Nourish.grow.cook.enjoy. will not be held responsible for items lost or damaged in transit.

6.4 All shipping back to Nourish.grow.cook.enjoy. is paid for by the customer. We are unable to refund you postal fees.

6.5  Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers’ expense.

6.6 If you are returning items for exchange please be aware that a second charge may apply.

7. NON-RETURNABLE

7.1 For reasons of hygiene and public health, refunds/exchanges are not available for opened products (this does not apply to damaged goods – damaged products will be exchanged like for like) or chilled items.

7.2 Discounted or our end of line products can only be returned if damaged no refunds or replacements will be made.

8. INCORRECT/DAMAGED GOODS

8.1 We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Nourish.grow.cook.enjoy. immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.